Terms Of Service

TERMS OF SERVICE

Effective Date: January 18, 2026

By accessing bettercallbosko.com or booking our services, you agree to the following Terms of Service.

SERVICES PROVIDED

Better Call Bosko provides furniture assembly, white glove placement, junk removal, hauling, cleanouts, general labor, and related services within Martha's Vineyard, Massachusetts. All services are subject to availability and confirmation.

ESTIMATES & PRICING

All pricing provided online, by phone, or via text is an estimate. Final pricing may vary based on:

  • Volume or weight of items

  • Accessibility (stairs, tight spaces, elevators, parking distance)

  • Labor requirements and time needed

  • Additional items or conditions not disclosed prior to service

  • Difficulty of access or unexpected obstacles

We will inform you of any pricing changes before proceeding with work. If the scope of work significantly differs from the original description, we reserve the right to adjust pricing accordingly.

PAYMENT TERMS

Payment is due upon completion of services unless other arrangements have been made in advance. We accept cash, check, debit cards, and credit cards.

Credit Card Processing Fee: Credit card payments are subject to a 3.5% processing fee to cover transaction costs. Debit card payments are not subject to this fee. The payment method and any applicable fees will be clearly disclosed before payment is processed.

By providing payment information, you authorize us to securely process your payment and, if necessary, charge for additional approved services or fees related to final service completion.

SCHEDULING & CANCELLATIONS

We will provide an estimated arrival window for your appointment. Our team will call you 15-30 minutes before arrival to confirm we are on the way.

Cancellations: Appointments must be canceled at least 24 hours in advance. Cancellations with less than 24 hours notice may result in a cancellation fee of up to $50 to cover scheduling and preparation costs.

Rescheduling: You may reschedule your appointment up to 24 hours before the scheduled service time at no charge.

Weather & Delays: Services may be delayed or rescheduled due to severe weather or unsafe working conditions. We will notify you as soon as possible if delays occur.

CUSTOMER RESPONSIBILITIES

To ensure safe and efficient service, customers are responsible for:

  • Providing accurate information about items, quantities, and job scope

  • Disclosing heavy, oversized, hazardous, or special items before service

  • Ensuring safe and clear access to all work areas (cleared pathways, stairs, doorways)

  • Removing or securing valuable, fragile, or personal items from work areas

  • Notifying us of any pre-existing damage to items or property before service begins

  • For furniture assembly: ensuring sufficient space for assembly and final placement

  • For moving/heavy lifting: ensuring items are ready to move (emptied, disconnected, disassembled if needed)

  • For apartment/condo deliveries: securing elevator reservations and building access if required

  • Disclosing access challenges such as narrow hallways, steep stairs, or parking restrictions

PHOTO DOCUMENTATION

We may take before and after photos of work areas and items for quality assurance and liability protection. By booking our services, you consent to this documentation.

FURNITURE ASSEMBLY & WHITE GLOVE SERVICES

Assembly follows manufacturer instructions only. We are not responsible for:

  • Defective parts, missing hardware, or poor product quality

  • Unclear or incorrect manufacturer instructions

  • Product failures after assembly due to manufacturing defects

  • Items that cannot be assembled as intended due to design flaws

Services Included:

  • Unpacking and assembly per manufacturer instructions

  • Placement in desired room/location

  • Removal of packaging materials

  • Basic positioning and leveling

Services NOT Included:

  • Wall mounting (liability restrictions)

  • Electrical or plumbing connections (requires licensed professionals)

  • Modifications to furniture or property

  • Drilling into walls or structural modifications

  • Old furniture removal (available as separate service for additional fee)

Product warranties are provided by the manufacturer, not by Better Call Bosko.

MOVING & HEAVY LIFTING SERVICES

We provide general labor for moving and heavy lifting. This does NOT include:

  • Long-distance moving or interstate moves

  • Hazardous materials, perishable items, plants, or live animals

  • Valuables such as jewelry, cash, important documents, or collectibles

  • Items that require special climate control or handling

Customers must disclose stairs, elevator requirements, long walking distances, or access challenges that may affect pricing or feasibility.

RENTAL TRUCK LOADING & THIRD-PARTY TRANSPORT

If we load items into a rental truck, moving truck, or any vehicle that you or a third party will be driving:

  • We are responsible for proper loading and securing at the time of loading only

  • We are NOT responsible for items that shift, break, or become damaged during transport

  • We are NOT responsible for damage caused by driving, road conditions, weather, or accidents during transit

  • Customer or driver assumes all liability once the vehicle leaves the loading location

  • We recommend customers inspect and approve the load before departure

Our responsibility ends when loading is complete and the vehicle is ready for transport.

PERSONAL BELONGINGS & LOST ITEMS

Customers are solely responsible for securing and protecting personal belongings during service. We are NOT responsible for:

  • Personal items left in furniture, drawers, closets, or containers

  • Valuables, cash, jewelry, documents, or sentimental items not disclosed and secured before service

  • Items that are lost, misplaced, or accidentally discarded during junk removal or cleanout services

  • Belongings not properly labeled, marked, or identified as "keep" items

  • Items mixed with junk or debris that are not clearly separated or identified

  • Personal property in areas we are authorized to clear or clean out

Before service begins, customers must:

  • Remove all personal belongings from furniture, drawers, and storage areas

  • Clearly label and separate any items to be kept from items to be removed

  • Secure valuables in a location separate from the work area

  • Inform us of any items with sentimental or monetary value

If we encounter unlabeled or unmarked items during junk removal or estate cleanouts, we will use reasonable judgment, but we cannot guarantee identification of valuable items mixed with debris.

JUNK REMOVAL & DISPOSAL

We make reasonable efforts to donate or recycle items when possible. However, we cannot guarantee acceptance by donation centers or recycling facilities. Final disposal decisions are made at our discretion based on item condition and local facility policies.

Items We Do NOT Remove:

  • Hazardous materials including asbestos, chemicals, paint, oil, batteries, medical waste, or other regulated substances

  • Biohazardous materials or anything requiring special disposal permits

  • Materials that violate local, state, or federal disposal regulations

You must disclose the presence of any hazardous or special materials before service.

HAZARDOUS MATERIALS

We do not handle, remove, transport, or dispose of hazardous materials of any kind. You are responsible for proper disposal of such materials through appropriate licensed services.

PRE-EXISTING DAMAGE & LIABILITY

We are not responsible for damage caused by:

  • Unsafe conditions, undisclosed hazards, or structural issues on your property

  • Pre-existing damage to items or property not disclosed before service

  • Defective products, materials, or manufacturer defects

  • Normal wear and tear on items during proper handling

  • Damage that occurs due to incorrect information provided about items or access

Customers must point out any pre-existing damage, scratches, or issues before work begins.

CLAIMS & DISPUTES

Damage Claims: Any claims for damage must be reported within 48 hours of service completion. Claims should be submitted via email to bettercallbosko@gmail.com with photos and a detailed description of the damage.

We carry general liability insurance. Claims are subject to policy terms and conditions. We will work with you to resolve legitimate claims fairly and promptly.

LIMITATION OF LIABILITY

Our total liability for any service shall not exceed the amount paid for that specific service. We are not liable for indirect, incidental, consequential, or special damages of any kind.

PROFESSIONAL SERVICES DISCLAIMER

We provide general labor and service work. We do not provide:

  • Licensed electrical work

  • Licensed plumbing services

  • Structural modifications or construction services

  • Professional advice on building codes or regulations

Customers should consult appropriate licensed professionals for specialized work.

INSURANCE

We maintain general liability insurance for your protection. Proof of insurance is available upon request.

GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved in accordance with Massachusetts law.

CONTACT INFORMATION

Better Call Bosko

Email: bettercallbosko@gmail.com

Phone: (970) 376-8687

Service Area: Martha's Vineyard, Massachusetts

Phone numbers may not reflect local area codes.

All services are provided exclusively within Massachusetts.